In March of 2024 my LG refrigerator was better before Front door pro.
In March of 2024 my LG refrigerator was not cold enough. The freezer was well below zero degrees, but the refrigerator wouldn't go below 45 degrees. I called front door pro and they sent a technician out. The technician opened the refrigerator door and informed me that my evaporator fan motor needed to be replaced. I asked him how did he know being that he did not remove a cover, push a button or utilize any tools. He literally just opened the door and spoke his diagnosis. He said that he had been doing this for a long time. So I Paid $216.94 and he ordered the evaporator fan motor. He came back about 3 weeks later and installed the evaporator fan motor. The freezer got hot well above 50 degrees and the refrigerator runs about 60 degrees. I called him and he said it takes about 24 hours for the temperature to get down and stable. After 2 days I called back and Front door pro sent him back out. This time he actually looked behind the unit and said, " You have a leak and I can't tell right off where it is, you are better off just buying another unit. Go to a used appliance store and get you another unit". Yes...thats what he said after $502.11. I complained and was told they would refund a portion of the $502.11 within the next 10 business days. Its been a month and no refund has been received. Before you use this company...look around or just go buy another unit.