Terrible service department
Sales people are great, the after service and service department are terrible, they don’t honour the service agreement or warranty, if anything goes wrong , they want £125 to put the vehicle on the computer, they always blame you for any issues ,so they don’t have to pay out on repairs, regardless of warranty or service plan . You then have to pay £125 and cost to repair the vehicle. They will lie to your face , I spoke to Citroen and they confirmed tates, had not even contacted them regarding the issue, however the service department said they’re talking to Citroen regarding the charge , but they just lied about all off it. We are on your side the service chap said, complete lies , he didn’t even contact Citroen , easier to charge me, their service plans and warranty is a joke . Heard to the same from many people do not buy from tates. If you break down , which my new unreliable Citroen has done, they never have a courtesy car and the wait is always 3/4 weeks to be seen, get more staff , and honest staff .