Good in general but room for improvement
In general, my experience with Love Bonito is nice in terms of clothing choice, customer service and value for the prices. However, I think the policy of not being able to return and refunded in cash should be changed because sometimes the sizes we want may no longer be available, and personally I find that there is inconsistency in the sizes so it can be hard to ascertain what size to get specifically. Also, quality control could be improved as I have come across several instances of defects in several new units of the same item and the size between display pieces and new pieces can also differ which then brings us back to the annoyance of not being able to simply return and receive a refund. Personally, I am not keen on being forced to pick other items simply because I might have changed my mind on my purchase due to fit etc.