Easy to navigate website
Easy to navigate website, excellent price and speedy delivery
Pierre Saks
美国
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Don't ever use these people for a move
If I could give this company a negative rating I would do so without a moment's hesitation. This company uses predatory business practices to scam its customers. We recently moved from California to Alabama and shopped around for quotes from various companies. The Salesperson from United Region Lines, Eric, was Fantastic. The entire quote was done through a video chat, he made us walk through our apartment showing him all our belongings and documenting them to price the move. The quote we received from United Regional was in line with the quote we received from other companies. We decided to use them because of Eric and we thought they were the same company as United Van Lines which is large and reputable. We paid our deposit and it was agreed that they would pick up on the 10th and deliver on the 16th. On the evening of the 7th, we received a call to say that they would be there to pick up the next day at 8 am and we needed to have the balance for the move ready in cash or Money Order. Obviously, we were not ready for them 2 days early. As much as we argued with them that this was not as per the agreement, their attitude was "take it or leave it", they are busy and if it doesn't suit us we can cancel the move and they will keep our deposit. We had no option but to work through the night to finish our packing. The next day two gentlemen appeared in a plain white box truck and demanded the balance from us before they would start loading, we handed over the cash. They then proceeded to walk around examining our boxes and furniture. We were then told that we had more Cubic Foot than what was quoted and he would have to contact the office before he could load anything. I showed him that everything in the apartment was listed in the quote and there was nothing extra. Regardless, he wasn't interested and neither was their office, the agreed-upon quote suddenly became twice as expensive going from 8K to 16K. Again we could either take it or leave it but either way, they were keeping the deposit if we cancelled. With only 2 days left on my lease, it would be impossible for me to find another mover, we were tired and they had us over a barrel so we had to negotiate with them. We agreed that for 2.7K more they would take all our boxes and personal items but none of our furniture. Seemed to me that it would be cheaper to buy new furniture than to move the quality stuff that we had. In 2 days it was impossible to sell the furniture so we ended up giving some away and paying to have the rest removed. Unfortunately, that is not where this saga ends. They were supposed to call us to let us know about the delivery. When we did not hear from them we followed up. After many calls and voicemails, which were never responded to, we eventually got hold of a live person on the 15th, turns out that our belongings that were supposed to be delivered the next day were still sitting in a warehouse in California and they had no idea when it would be put on a truck, let alone be delivered. Again as much as we argued the quote promised delivery on the 16th, as far as they were concerned as long as they deliver within 30 days of pickup everything they are good. After numerous daily calls to get an update on when our belongings would be loaded, on the 22nd it was put on a truck and we were told it would be delivered within 17 days. On Sat 25th at 10:40 AM, I received a call from them telling me that they would deliver on Memorial Day but the truck could not deliver to my door because it is too big to maneuver in the narrow streets so I would have to pay an extra $800 for a door delivery and that along with the 2.7K need to be in Postal Money orders otherwise they will not deliver. The Post Office closes at 2 PM on Sat, again putting me under pressure. I had to go to 4 Post Offices until I found one that had Money Orders in Stock. After all that, my belongings arrived the day after Memorial Day. Most of the boxes were damaged, even the ones that had fragile stickers on them were handled roughly. The boxes were dumped in my new apartment and within an hour they were gone. The inventory list that was painstakingly filled out when they picked up for the move was not used to check what was delivered, nor was a copy given to me. At this stage in time I have no idea if all my belongings have even been delivered. This has been the most harrowing experience in my life, United Regional Van Lines feeds off the good name and reputation of United Van Lines and has mastered the art of putting people under pressure and preying on their customers, every review I now read tells the same story. I am surprised that the Better Business Bureau has not taken them to task, they deserve to be shut down. ========In Response to Comments Below======= Your responses always justify and blame the customer, unfortunately there are lots of similar reviews. BTW the damaged TV was packed by your staff