I am warning other travelers about my…
I am warning other travelers about my Agoda flight payment and refund experience. I booked a flight through Agoda from Udon Thani (UTH) to Bangkok (DMK). Booking ID: 1737379134 Passengers: Puncharat Promket Manley and Dennis Lee Manley I paid Agoda in Thai baht using Agoda’s QR payment process. My bank showed that the payment was deducted from my account. After payment, Agoda’s system created confusion and Agoda initially claimed that payment was not made. I then spent hours trying to resolve the issue through Agoda support, including automated bots, LINE support, website chat, and email. Agoda’s LINE support was not useful for this flight issue because it directed me away from flight support and back through other Agoda channels. I provided Agoda with payment screenshots, bank debit evidence, booking information, and support records. Agoda later confirmed in writing that my payment screenshots were received and that the case was escalated for payment verification and refund review. Because the issue was not resolved in time, I had to book replacement flights elsewhere. I made clear to Agoda that I no longer wanted the rejected booking reinstated and that I wanted refund processing only. Agoda later stated in writing that the approved refund amount was THB 6,297.73 and that the refund would be processed through Hyperwallet after completion of a refund claim process. My complaint is simple: My bank showed the Agoda QR payment was deducted. Agoda initially claimed payment was not made. I spent hours dealing with automated support and repeated follow-ups. I had to purchase replacement flights. Agoda later acknowledged refund processing and stated an approved refund amount. This review is based on my genuine Agoda booking and refund experience. I am posting this so other travelers understand the risk of using QR payment for Agoda flight bookings and the difficulty of resolving a payment mismatch if Agoda’s system does not immediately recognize the payment. Travelers should save every screenshot, booking ID, QR payment page, bank debit record, support chat, and email if using Agoda QR payment for flights.