10' Spot repair bait and switch
I was under contract of purchasing a home at the end of April when I brought Hope Plumbing in to attempt a sewer cleaning and inspection. The camera they used wasn't very good as the video couldn't determine the blockage. They went ahead and quoted to repair the blockage by a spot repair or full line replacement. When I negotiated with the seller, I shared with them the quotes I received. They chose to pay for the spot repair because it was the cheaper of the two options. After closing Hope comes back out and tells me it's going to be 40% more than the original quote. That was 1000s of dollars that could have been negotiated for if they quoted properly. I was told they messed up the quote but won't do the work for the original price. They then refused to offer any other concessions or offer any other options. Lack of customer service and lack of experience deserves a one star.