You have been warned!
Booking this airline is a major risk. It's all ok when it goes to plan and it's cheap, but so is the service. The airline cancelled my flight so I requested a refund. The process was exhaustive and super difficult. Dealing with "Bo" the AI contact was useless, no way to talk with a person Just repetitive replies from a robot. Over 3 months I was given different case numbers and dates in order to obtain my refund. Then they closed my case with no refund stating they had refunded the money which was not the case. It took months to obtain my refund and only when I enlisted my Credit Card company to obtain my refund. In my opinion they are not ethical and obviously did not want to refund the money. I have known people in a situation like this that give up and Air Asia keeps their refund. You have been warned.