DO NOT USE THIS COMPANY -
According to the videos on social media, the mug press make vibrant coloured mugs at a press of a button... in reality it took 4 attempts on the same mug (at recommended heat and timing settings from the mug manufacturer) and on the 5th attempt I increased the temperature and time... the image printed but not vibrant in fact very dull. I ordered this awful piece of "equipment" on 23rd May 2024. On 24th May I received an email advising the following... "Your order is on the way. Track your shipment to see the delivery status. NOTE: We will ship for you from the UK warehouse or China warehouse according to the different products you choose， in the order for you to receive your package as soon as possible, your order may appear to be divided into two packages delivered to your hands.（Packages sent from UK warehouses take 3-5 days to receive, and packages sent from Chinese warehouses take 15 days to receive）Thank you for your understanding" The item was delivered and left outside without being signed for and for all the street to see on 25th May 2024. Therefore as it had been less than 3 days this would be from the UK warehouse. I did not open the item on the day of receipt. On Sunday 26th May 2024 I opened the product and read the instructions, I then printed out a design, following the instructions of both the mug manufacturer and the tumbler press I tried on 5 occasions to print on the same mug I reported this issue with this company within 24 hours of receiving the item that was shipped from Dunstable and now they are trying every tactic not to allow a refund and return of the mug press. I had the repacked the press in the original packaging and they have asked me to set it all back up again, print another mug (at my expense) and video the procedure. I do not want to do this as I do not have the time or justify my reason to return the product