Horrible customer service
I ordered my custom print 10x20 1 month prior to a trade show I was attending. My order promise date was missed 1 week prior to me leaving. Upon reaching out to assure I recive it before I leave on the road, I was given run arounds and false information for 4 business days in a row from multiple associates. I was told each day that my product is shipping out that day but never did each one of those days. I was forced to drive out of my way to pick up my 10x20 custom print myself just before they close on the day I was leaving for my show. The final product was great and I have no complaints there but the customer service and experience was horrible. I chose to go with EZUP expecting a smooth transaction with them being a leading brand in the canopy industry. Unfortunately, I got the opposite experience.