⚠️ BUYER WARNING - ACASIS IS NOT REFUNDING MY MONEY
⚠️ Buyer warning based on my experience purchasing directly from ACASIS. I paid USD 462.60 for an ACASIS TB504 four-bay NVMe enclosure, delivered to Austria on 10 September 2026. Having used two other ACASIS enclosures for around two years without comparable problems, I expected a reliable product. Unfortunately, I encountered two separate issues. First, my installed SSDs reported temperatures above 90°C during testing, and SMART data recorded temperature-warning time. My concern was the internal SSD temperatures and reliability during sustained use. Second, the rubber retaining pins did not securely hold the SSDs. When I opened the enclosure, pins had come out of their designated holes and drives had partially slipped out of their slots. I had followed the supplied installation instructions. I requested a return and full refund on 14 September. The support process has been frustrating. ACASIS initially sent instructions referring to a replacement, although I had requested a refund. On 16 September, it offered a full product refund after receiving and inspecting the return, but only 50% coverage of return shipping. My DHL quotation was EUR 59.99. A subsequent response explained why the enclosure’s metal surface becomes warm and discussed SSD capacity and partitioning. This missed both complaints: I was reporting internal SSD temperatures and inadequate physical fastening, not storage capacity. After I clarified everything again, ACASIS sent substantially the same standard return instructions. ACASIS has since offered to reimburse the full purchase price and return shipping. However, I must pay upfront to ship the goods to Hong Kong, and reimbursement remains conditional on receipt and verification. I have repeatedly requested a prepaid, tracked return or collection, together with written clarification of responsibility if the parcel is lost, damaged or disputed as undelivered. Its latest response has not expressly clarified that responsibility. To be clear, I have not yet shipped the enclosure. The goods and accessories remain available for return or collection. I am seeking clear return arrangements before advancing the shipping costs and sending them internationally. As of 27 September 2026, no refund has been received, and I have opened a formal payment dispute with my card issuer. That process is ongoing. My dissatisfaction concerns both the product issues and the repeated difficulty getting responses that address my actual complaint. Based on this experience, I would not purchase directly from ACASIS again. Before buying, obtain written confirmation of the return destination, upfront shipping costs, refund conditions and responsibility for a lost return shipment. I will update this review if the return is arranged, a refund is received or the dispute is resolved.