Save your money & avoid frustration
Our refrigerator stopped cooling. First visit of 4/22/2024 involved a check of our fridge and told we needed to replace the compressor at a cost of about $500. Within a few weeks, the fridge acted up again. Multiple appointments were made and cancelled on their end, hours into the time window given. This company has no regard for working people who must take the day off to be present for the appointment. They literally schedule their appointment without actually having a technician lined up. Each cancellation call was from different people with language barriers, lacked phone etiquette and customer service skills. Their reasons and timing were pathetic and unacceptable. One lady called to cancel very early on a Saturday morning (we had an 8 am appt) and she literally sounded like someone woke her up and told her to call and cancel the 8 am appointment because we can't find a tech. Surely they knew this on Friday before close of business! We scheduled and they canceled 3 times in one week. Finally, May 29th - appointment No. 2 was accomplished and we were sent the same tech as before. He was a nice guy but said he thought this time it might be the evaporator. After paying $500 the first time for what was supposed to be a compressor issue, having to buy another refrigerator for the garage, we had no desire to pay another $500 for this tech's uncertainty after a poor inspection of the fridge. We opted to spend a few thousand on a new one and be done with this company's lack of professionalism and employment of unqualified techs. Our tech said they simply assign a job to anyone willing to take it (third-party) so these guys are not loyal to this company and could care less about the customer or the company's reputation. If they don't want to show up, they simply don't. If they aren't knowledgeable enough to determine the problem, the customer is at the disadvantage because you now have to pay them just for showing up! I hate giving bad reviews but I want to spare hardworking consumers out there and if companies want good reviews, then they need to care more about their reputation and hire qualified people.