Nightmare experience with Refund request
Avoid trip.com if any chance your plans might change. My father suffered a stroke and can't travel. Trip.com is refusing to process his refund falsely stating that Jetstar needs a hospital stamped Medical Certificate and won't accept the Certificate from his doctor. Jestar can't help because flight is booked by a third party. Trip.com customer support relies entirely on a scripted automated process with zero human flexibility for a compassionate situation. Save yourself the stress and book direct. Edit: To the company reply (another automated response): they did not reach out to assist with this matter. I had to eventually sort it myself through the airline's complaints department. After this review Trip.com asked for proof of relationship on top of it all!!?