We experienced great customer service and replacement product
Purchased a weed trimmer in August 2023; for whatever reason, it konked out this May 2024. Contacted B&D by email and explained; had the credit card receipt (not the actual store receipt) and had not registered the product (it's a $65 item). Was asked for a photo of it, and a code off the handle. Surprise - they sent us a replacement, no charge. Customer service was great by us. Hopefully the original trimmer was just a bum one and this replacement will work for years.