I tried using this company twice
I tried using this company twice. The first cleaner was extremely lazy & entitled. She brought her husband for her "safety" who sat outside in the car while she had access to come and go. What about my safety as a single female also? Neither of them was an employee,it seemed to be a Doordash type service where anyone can sign up and anyone can tag along except they have access to the interior of your home. I came to meet her in the garage, the first thing she did was complain that she was a "big girl" so couldnt fit between the cars in the garage & stopped as if she expected me to move one of the cars. I had to tell her to walk around the car even though it seemed obvious. When we got into the main living area of the house, she said, "Oh, I dont need 3 hours for this". I reminded her of what I requested when I scheduled. That was to clean the windows,baseboards and mop. She informed me I would have to help her move furniture because she has a bad back.The only baseboard blocked by furniture was behind the sofa which is not against the wall. There's a light weight sofa table behind and if she pushed each side of the sofa a little more, she would have access. She also asked if I wanted the stairs mopped too. What could I say...her "bad back", right? I wanted to tell her to leave, but did not want to be confrontational so I told her to do what she could.She didn't clean base boards or windows. I had scheduled for 2.5 hours. She took 45 minutes to mop, wash the few dishes in the sink and cleaned the stovetop. She let me know when she was done,and paused as if she was expecting a tip, compliment or both. She was paid for 2.5 hours for 45 minutes, that's a hell of a tip. And my home looked and felt the same except the floor was wetter than I would have it after mopping because I would also dry. The second cleaner was over an hour late. I had to cancel. I then cancelled my membership.They are now saying that I didn't cancel. I had received an email that the recurring payments were cancelled, but at the bottom of the email it said the account was still active. They still went on my account unauthorized for the monthly payments. According to "Emma", their AI customer support agent. The account is still active even though my cancellation cancelled my access to their platform. I cannot log into cancel again and they have no customer service number, just Emma. My advice is to use a real cleaning service local to your area and not this AI ran service that makes its money off of roping in subscribers and making it impossible to cancel.