VERY BAD CUSTOMER SERVICE
Had issues with a portable AC I purchased in April. It took me FOUR PHONE CALLS to try to get any help at all. I was told that I could get a replacement, but I would have to send back the unit and they'd replace it in THREE WEEKS! I bought the unit in anticipation of the hot summer temperatures in Phoenix AZ, which are already in the triple digits and it's even hotter in a building WITHOUT AC. It can get up to 150 degrees F inside a house with no AC. Well, the people on the phone were ROBOTS, telling me they were following their "policies and procedures" and I couldn't get a replacement any faster. Numerous calls to various numbers at the company got me NOWHERE. There was NO ONE who was willing to help me with this situation. People have DIED in these temperatures and they absolutely don't care. I requested supervisors and they said their supervisors don't take customer phone calls because "That's not their job." There is NO WAY to get any help with this company.