I purchased a product on shopee which…
I purchased a product on shopee which stated and promised arrival date to be 8 June 24 at the collection point. I was scheduled to go overseas on 9 June. However, the delivery date changed to 10 June after waiting for a couple of days. I quickly contacted shopee agent on 5 June and expressed my concern that I will not be able to collect my item within 3 days as a result of my travel. The shopee agent promised to help me and assured me continously not to be worried. The agent lied. Nothing happened. So I contacted shopee agent again the next day for an update and received a similar promise of helping me. This time I demanded an answer and asked what if the item cannot reach before I departed and since I'm travelling with my whole family, I cannot collect my item, how are they going to help. Agent again assured me they will expedite the delivery but cannot answer my question. I readily offered 2 solutions, first to leave my item at collection point until I return from overseas or second to deliver to my home address and I will pay the additional delivery fee. After some time, agent says item will deliver to my home address. I was relieved. Then the item really did not arrive on time. It only arrived at collection point on 10 June. I received the usual message to collect my item from the collecting point after it was delivered late. I quickly contacted shopee again and asked for an update. Agent again said not to worry they are here to help me. Then agent apologised that I have to collect my item from collection point within 3 days. Item will not be delivered to my home address. In all my messages, the conversation closed with the phrase "issue was resolved". Liars... nothing was resolved. I'm back to square one as if I have not contacted shopee for help. They were not there to help me. They are more concerned about themselves and not the clients. They clearly did not resolve my concern but they wrote as resolved? I was shocked and disappointed with their service standards. I provided a feedback for them to improve their service and these suggestions I provided were simple and can be easily implemented but shopee did not even think of improving their service. Dear shopee, please tell me how was I helped? How was the issue resolved. After 4 or 5 conversations with you and being promised help and I even proposed solutions, I'm still left alone to confront an issue that occurred due to shopee processes and not me the user. Useless and wasted all my time to ask for help and my good intentions to suggest improvements.