Mac version neglected - bad customer service
The Mac version is way behind the Windows version. AI tools are not available. The interface is not native to the Mac, also no dark mode. The parts of the application, that works on the Mac, is buggy. I have contacted their support about a timeline for AI tools on the Mac. Answer: Not available. I described the bugs including screenshots and (per their request) screen recordings. Answer: By design. Seriously? "By design"? When track listings of a DVD are incomplete, that is "by design". A case of adding insult to injury. Sad, that I can't give more stars about the app and the service, because the app with its features and pricing seems a welcome addition to the Mac. Update in response to VideoProc reply from June 18: As noted in my review I have already reached out to DigiArty (makers of VideoProc) before writing my review. A key point from the correspondence with VideoProc support was, that there is no timeline for AI tools on Mac. Time information is also missing in the June 18 response. Likewise for support of dark mode: The answer was "no timeline". It is not mentioned in the June 18 response. When reaching out to VideoProc I have already made constructive suggestions about the above and provided transparent and reproducible bug reports. At first they were discarded as "by design". Good news: Since this review has been posted, tech support has come back and said that the feedback has been forwarded to developers. So that takes the insult away and only the injury remains. Thanks to trustpilot.com for making a difference.