UOB Malaysia delivered the WORST Customer Service experience.
UOB Malaysia has given me the worst Customer Service experience in terms of Credit Card handling. I’ve recently misplaced my credit card (only) while jogging nearby my condo, and I made a call immediately after I realised that I have lost the card. During the call, I mentioned at least twice to the person on-call that I would prefer to pick-up the new card ASAP at any nearest branch to me. However, I received an SMS a week and a half later, saying that my new Credit Card has departed to be delivered to my doorstep. As convenience as it sounds, I specifically asked to pick-up to avoid any delivery-related issues, which has now happened since the Tracking Number I received was already slightly dubious, and now I still have yet to receive my Credit Card. Once I receive my credit card in the upcoming week (hopefully), I will start processing a new Credit Card application from a different bank that I trust better.