Dangerously unreliable [got scammed]
Dangerously unreliable. Got scammed close to 100$ worth of baby formula when in emergency for our infant. We faced an emergency when we ran out of formula during our travels in the U.S., and our baby would only drink a specific kind. We were charged for products that were never delivered. Despite our assertion that we had not received it, we were treated as if we were dishonest. When I requested any proof of receipt, such as a signature or a photo of the package on our doorstep, they sent vague information about the product being allegedly dropped at a locker and insisted it was our responsibility to hunt it down. Either it is one of the harshest and laziest customer service or we just have to admit they’re in the business of scamming new parents. A company dealing with baby products is surely a good front. Well done.