This company is a joke
I have bough 4 Creality k1 printers in total and if I could I would return them all instantly. Not only do they have a lot of problems which I had to find a solution to fix but their support is full of scummy tactics. I had tried to return the 4th printer as it wasn’t printing( the hot end and extruder wasn’t working). I spend a good day back and forth with the “support team” telling me to disassemble the printer and record it then after I did it I was told to put it back together and try to use the stick to get the filament out of the extruder as it was stuck in it. It’s been 3 weeks since then they have tried to offer me a replacement Teflon tube which is amusing. I have filed a claim with the bank and in 4 weeks if I don’t have the option to return the printer for a full refund I will get to keep a free statue.