Overpriced for shipping; non-standard rewards expiration
Rewards points that list there expiration date should be usable on that date. That's how most coupons, deals etc. work. I was irritated to lose my rewards when I logged in on the last day they were available and find them gone. Second, the shipping prices are exorbitant. Charging shipping on dollar amount (rather than weigth etc.) is theivery. You're making money on charging more for shipping/handling than it actually costs you and that is an unethical practice.