AVOID AT ALL COST
AVOID AT ALL COST. NOT HELPFUL, NO/BAD SUPPORT, NO CARES GIVEN, EXPENSIVE. Inquired about Bowflex Xtreme 2 (not SE version) hardware kit (bolts, washers things needed to put it together). They directed me to item to order from their store. This was NOT the correct item. No problem, Email their support with screen shot from manual of missing items and arrows to it. Reply received: "I am not able to locate the stud with the information provided. Here is a link to the Bowflex Xtreme 2 on our website:" (Ironically they sell the manual that literally has the bolts needed in the manual that they did not send). No Problem, I'll chat with customer service as calling isn't an option and emailing isn't working since I sent a screen shot of the manual with an arrow to what is missing. I didn't care that most of what I received was wrong/unneeded - just would like the correct 2 studs sent (paid nearly $80 for some bolts; and the 2 key biggest ones missing). John from online chat said basically "We went you what you ordered"; I replied "I ordered what you said I needed for the hardware kit, which is missing items". They replied "Well - we can't locate that. Is there anything else we can help with?" For real? Perhaps an attempt to discount the wrong thing? Sending back (at no cost) because they directed me to the wrong thing? No, after several attempts of them getting me off the chat with the 3rd "Is there anything else I can help you with today?" This exchange happened: Nick: I just want to get this operational, and checked before ordering - to ensure no problems. You are clearly trying to get rid of me, WITHOUT offering any solutions. I even took the time to show the manual calling for the bolt, that was NOT sent, then gaslighting me telling me it's what I ordered. John: we have no solution. as stated the part you are looking for is NO longer available and you are waiting for me to tell you a part not linked to your machine will work. We will not tell you that, but if you want to order it, feel free John: Thank you for chatting in today Nick Ellis we appreciate your business. Have a great day! First and only time I've filed an issue with the bank; I'd be hard pressed to think of a worst service experience. AVOID AT ALL COST. NOT HELPFUL, NO SUPPORT, NO CARES GIVEN, EXPENSIVE.