Our agent Amber did an excellent job on…
Our agent Amber did an excellent job on planning our trip since March 2024, she was very patient, answered all my questions and provided recommendations as well. She really tried to plan our itinerary base on our wants, wishes and our budget. She was prompt to answer questions and checks on us as we progressed on our itineraries. Our trip was from June 18-25, 2024 in Osaka, Tokyo and Kyoto. I will give Amber 4.8 stars for all the effort and assistance she gave us, but since this is a general review, I will give UME travel 4.5 if there will be that option. Ume travel was prompt on everything, we felt stressed free that our drivers and tourguides messaged us a day before to be reassured about pick up times. The cars provided for us were top notch. I gave Ume 4 to 4.5 for the reason that the Mt. Fuji Ropeway experience was not explained a day before that it was a one way trip ropeway and we have to hiked down on our own, we ended up buying the ropeway ticket going back down after instead of hiking. We don’t know any Japanese language and we are not risktakers to hike like 50minutes to Lake Kawaguchiko without any guide and not knowing where to go, plus there are bear precautions, we don’t have any map to look into before hiking, if this was explained earlier, that will be helpful. Also for room of improvement, I feel like tourguides need to know more about the history and significance of the places we are going, I feel like I’m a history buff traveler, so I ask questions about history, I was used to guides before in Italy where they explained a lot of historical significance without even prompting them.