Pathetic Service and False Promises
They called me and offered me a free dbs super card which I never needed but they kept pressing on it and the fact that it is a completely free card. I still never used it. I never even set the atm pin. After a year they unreasonably charged an anuual fee complaints to which were only received after multiple calls and email. However they took so long to respond and reverse the amount that it got an additional late fee and it’s been again 2-3 months that I have been calling them again and again to reverse the charges and close the card and they always ask me to wait for 5-7 business days and nothing ever gets resolved. They are not closing the card nor reversing the amount. The customer service is pathetic and so frustrating to go back and forth to get one simple task done. Never get their card or be a part of this bank.