A despicable unethical company
Would give zero stars, if allowed. Rush order for 5 simple shirts. They sent me an email that the order had shipped and it hadn't - they just created the label. I waited 24 hours and it still hadn't shipped, so I reached out to customer service. They lied to me 3 times: 1) The agent (I see you, Damian!) insisted that the order had been shipped the prior day. It hadn't - lie #1 and we're off to a bad start. 2) They said it would be delivered that day (difficult when it hadn't even shipped, no?). So that's lie #2. 3) They said that bulk shipments aren't trackable or scanned by USPS. This makes no sense and is a complete lie. They offered to send out a "replacement order" which would be completely different colors than what I ordered. I said yes, with zero faith that they would get them to me on time. Sitting here a few days later and can document that the team sent out my original order AFTER they told me it had shipped multiple times (and implied that I'm not terribly bright). And customer service has stopped responding to emails. They also never published my poor review on their site, which is a window into this company's ethics. Overall - a shameful, deceitful and poor experience. This is a commoditized business and there are many others to choose from. Shop elsewhere. No one cares that you made shirts for the Sixers ________________________________________ The company's response below is another lie - I didn't select free shipping. I selected rush shipping and I'm certain that I selected rush shipping because you admitted that you screwed up this order and refunded those shipping charges. Also since writing this review, you reached out by phone, admitted your role in this terrible transaction and refunded my entire order. I don't mind the reply but - again - your first instinct as a company is to lie. I stand by my original review and thank you for exposing yourself first-hand as a dishonest organization.