$3 refund for an $84 purchase is WRONG!!!
On May 28/24 I ordered two pairs of sneakers and ordered the size I have been wearing for 45 years. Size 13 Wide. I thought I was buying from a reputable company but I red flags went up two days later. I looked on my PayPal and the receipt with the name of the company was all in CHINESE!! I email and said that these sneakers were advertised as being “Made In The USA” and asked why my payment went to a Chinese company that I couldn’t read the name of. They got back to me on May 31 with “ Dear customer Our products are the same as described on the website Don't worry about his delivery We do not guarantee which warehouse your package will be sent from, but the products are the same and the functions are the same. Each package is also sterilized, so you do n’t have to worry about it.” A few weeks later I received the sneakers and they looked really nice but the size said 47. Nothing about wide or regular. I tried them on and they were way too small. I contacted the company and said they were too small. They replied with a boilerplate reply asking what the problem was and if I could send pictures or a video. I replied that they were too small and that it was kind of hard to show that in a photo. I asked how I could get a refund. They then replied with, “Dear Customer I'm sorry for the inconvenience About items you purchase on our website Our products are manufactured by measuring the average data of most people and are manufactured according to specific standards.You can also try adjusting it with a shoe brace. This product is made from the same materials as described Different batches of products may have certain differences Because everyone's feet are different, the feeling of use may be different. If you think the product is not the right size, it is recommended that you give it as a gift to a friend or family member who fits this size. As compensation, we are willing to offer you a $3 refund and you can keep the product. If you want to return or exchange the product, you need to pay the shipping fee yourself, which is not cost-effective best wishes.” Best Wishes! I’m not freaking getting married😡 A $3 refund on a purchase of $84.00 US. I live in Canada so that worked out to $119.00. I looked back on my PayPal account and the receipt had changed and was now all in English! I have a screenshot of the receipt in Chinese however. I’m beyond angry. DO NOT DEAL WITH THIS COMPANY!!!