Tech support extremely slow and there is no LIVE CHAT period.t
I've have now spent 5 days trying to set up their router. They claim to have live chat support. Trust me they don't! I have an email with a subsciption number stating I recieved a 90 day silver support subscription with my purchase. However my profile on flashrouters.com site, says no orders or subsciptions. I downloaded the transcipts of the 10 live chats I tried in a single day. Only for the simple chatbot to tell me each time to create a ticket and they'll reply by email. This can take up to 48 hours according to their own website. They only provide tech support during business hours; East coast time. I have one ticket pending and 2 open. Two that were never replied to. One of which was closed before I could correct an error I noticed after I hit send. Obviously someone or AI are reviewing them quickly. I have all of this documented and saved as .PDF documents, time and date stamped. I've given them a week to assist me. If not corrected by the end of business on monday, I'll be shipping this router back for a refund. Then purchasing somewhere that actually provides Live support and hopefully doesn't charge for it. Update September 2nd 2024. All chats attempted were during your specific hours of availability.