UNUNIQSO★★★★★
Cancels orders with no communication
Having to review again because not only has uniqso still not replied to any form of contact, they are now, without communication, simply canceling any order I try to place. They even listed the reason as being my own request, when it is not. Even after I got the shipping / in progress email, it reverted back and they cancelled it. They also appear to be constantly deactivating, but not deleting, my account, again without communication. They are going to extreme lengths to avoid replying to me about anything,including this issue. All I have tried to do is place simple orders and expect support/ communication when required, as they always encourage people to do, but it seems that unless you are a high profile cosplayer, they do not actually mean this. I even tried removing any problem lenses so that we would not HAVE to communicate, but they are still unjustly just canceling my orders.
Please Note that I have done nothing wrong. they have just refused to reply to any request for support.They themselves boast on their website that they usually reply within a few hours to a couple days, when this is blatantly untrue, and apparently they will retaliate against you for following up. So be aware that they can and will choose to ban you if you have any problems with your order as opposed to replying to their support form. I was reading back through my communication history and noticed that until 2023, they were very responsive and different in their service overall. Either there has been a change in management, or they feel comfortable enough in their reputation that they no longer feel like they need to treat customers fairly. If anyone from Uniqso actually replied to me and assists me in fixing this issue/ fulfilling my order, I will adjust the review accordingly
Edit as of April 23rd: They have definitely either banned or suspended my account. Every time I log in they delete my account again, even though mt info is always still there, even on sweetycons site. They have also blocked me. All of this ovet a simple inquiry, and they have never once sent me any email explaining.
2025-04-23有帮助 1
UNUNIQSO★★★★★
Greedy company who avoids responsibility and treats all customers like they're Scammers, and gaslights and lies publicly
I placed an order on May 21st for three pairs of lenses (or beause of their new order system, 6 lenses.) That night, I revieve an email stating that one of the lenses was out if stock due their last one being 'Damaged' and asking me what I would like to do. Very important: My prescriptions is a -4.75 . I needed these len's fast so I ordered a -5.00 due to-4.75 being out of stock. Fast forward to June 20th, I still have not recieved the package despite recievinf the shipped out email and tracking number on time a month ago. I go to check, only to find out the tracking number does not exists and the package was never shipped out. Cue me emailing, to which I recieved no responses ever. I tried emailing directly, replying again to the email THEY sent me, and filling out their contact form on their site. A total of 8 attempts, all ignored. Later in june, I suddenly recieve an email saying that "good news, the -5.00 has been restocked and they can
ow proceed eith my order". NEVER did I give them petmission to gold my order for a restock. I told them to switch it to a 4.50. Not once did they ever send me an email informing me they were waiting for a restock, nor do i recall that being an option. I did not consent to my order being held for a resrock, as i needed IT FAST. Immediately i replied ans told them since they have ig ored all my communication attemots and apparently waited for a whole resrock to happen against my wishes, to please change it to a -4.75, which is now in srock and defeats the purposes of me having ordered a -5.00 to begin with. Finally, I leave a comment about this on their Instagram to warn others about the lack of communication and the failure to provide the items. They immediately get back to me, and start claiming that there was a 'misunderstanding' and every single of my emails and contact forms went to spam. I do not believe this for one second, as how could responses from their own contact form, from an account that has placed orders, go into spam. They then claim that be ause they have already now shipped the package, it is too late to make any changes ans they will only provide me with the correct lens after the package arrives and I 'kindly' provide a picture of the -5.00 cut up, at which point they'll ship a new one which would result in me having to wait AGAIN, essentially meaning I would not recieve the lens until August. I replied back outright telling them this was unacceptable as I had gone to every length to contact them, and not once had they had the permission to wait so long to ship the package in the first place. They reply again, this time offering to refund the whole order, but again, if they do they 'kindly request' that I then provide them with Pictures of all the lenses once they arrive cut up for their 'record keeping purposes'. I lost it at this, telling them that it was not my responsibility in this situation to be 'earning' co ornsation, nor should it be on me to be providing things for their records when they have done nothing but mess up this order, and that any company that cared about their customers would not be making demands like this and treating all their customers like scammers just to recieve a product that they paid for, didn' recieve until it became redundant, and then still refused to help. Their response to this was to delete my account entirely. Uniqso would rather delete a 7 year customers account then part with a single contact lens (which is now how they are sold anyway), to make ammendment for their clinical errors.
As you can see below they are still continuing to avoid responsibility a d are trying to shift the lame k to me, after they had delayed the shipment by over a month without Informing or asking,and after i had already given instructions on what to do about the out of stock lens.They are blithley ignoring the part where they delayed shipping the order on time without informing me,ans the reason I 'requested' a change was bevause they did that, it defeated the purpose of my order, as if I had known they were going to force me to wait for a resrock and ignore my choice (again, waiting for a resrock is not one kf their listed solutions to an out of stock lens), I would not have placed the order as I needed the lens fast. Since they postponed it to that point, I had replied within minutes of that email explaining this and telling them to change it, and it's only after they ship it out did they suddenly become responsive, since they could now paint this as me requesting a change too late (whereas if it had shipped when it was supposed to, I would not have requested a change at all) Please bear in mind there gaslighting tendencies, something noted in otherl reviews, in addition to their habit of 'loosing' email. In addition, I have email proof that Uniqso deactivated my account, so please keep in mind that they are now blatantly lying in public as well.
2024-06-28
