Their App is Broken!
I used the miccostumes app to purchase two clothing items, the payment went through successfully as it said on my bank account "pending" and the amount of money $165AUD ($109USD) was removed from said account. The app said it is unpaid, and has a timer. I contacted support and asked if everything was ok, they said it was just pending, I don't need to worry. The timer runs out, and my order vanishes from the app. I contacted support again, and they told me my card declined, showing me one successful charge, and two declined charges. Why on earth were there TWO more charges for the same order ? Why did it try to charge me three times ? Why are they not acknowledging the charge that was successful ? I've contacted my bank to see if they can help me out at all as the support even sent me proof of the transaction being made three times, first of which is successful, and the other two declined. But they're not acknowledging my order or the fact I even sent them proof of my transaction. I know so many other people who purchased from them. So why on earth have they messed me around and attempted to charge me so many times ? Update : I got my refund after fighting for my life with the worst customer service I have ever experienced, but still 0 acknowledgement or apologies of what I went through to get it.