I originally had a great experience…
I originally had a great experience with NexGen, which is why this has been so disappointing. I successfully completed multiple payouts, and after requesting my 4th payout, I received an email from the Risk Team stating that my trading demonstrated strong profitability, consistency, execution quality, and risk management. They informed me that they wanted to transition me to their upcoming Live Cash program because my trading style was better suited for a live environment than the simulated program. I appreciated that recognition, and I was excited about the opportunity. However, my experience since then has been frustrating. The email stated that my current payout would be processed in full once my KYC was approved. I completed my KYC, but my payout has not been received. When I contacted Support for clarification, they redirected me to the Risk Team. Since then, I have emailed the Risk Team regarding my payout and transition, but I have not received a response. I'm not upset about being selected for Live—in fact, I consider that an accomplishment. My concern is the lack of communication surrounding the transition and my payout. Being told one thing, redirected between departments, and then not receiving any response has turned what should have been an exciting milestone into a disappointing experience. I hope NexGen improves communication for traders who are transitioned into the Live program. A simple update or acknowledgment would go a long way. If the communication improves and everything is resolved, I would be happy to update this review because my experience with the company prior to this situation was genuinely positive. Edit: The Risk Team did reach back out and processed my payout and actually sent over the Onboarding Instructions! I'm excited about this next phase.