A literal genius helped me
I was without my VPN through my ASUS router for over a week. I chatted with Tom M. And he helped me for over an hour! Even remote viewing my computer to help me when I didn’t know what to look for. Even towards the end when it seemed he was also at a loss he had a last minute idea and it immediately fixed my issue. I was SO SO grateful for his help and for his patience and not just brushing me aside after the first idea didn’t fix anything. I am glad to continue business with this company.