Deceptive billing practices
I was a faithful customer for many years, until I realized they were answering only a couple of calls a month. I went into my dashboard and tried to cancel my subscription, but they kept billing me. Eventually I had to cancel my credit card to stop the recurring payments. Ruby continued to bill me for six months after that (always declined, of course), and then surprised me by sending me to a collections agency. Absolutely deceptive billing practices - do NOT use this company.