This company is incredibly frustrating.
Pros: Some students are polite, and materials are provided. Cons: The salary is too low, and the high standards don’t match the pay. There are many rude students, and teachers' concerns are often ignored, even when critical. The penalties for being late are extremely harsh (4 pesos for seconds late, 198 pesos for 5 minutes late), but if students are late for 10 minutes or more, you’re forced to teach until the 29th minute to avoid complaints or bad evaluations, which result in penalties and downgrades. Emails to the company are often ignored, and there is little support—sometimes they pretend to assist but take no action. Upgrading is difficult, but downgrading happens quickly. The Airclass platform frequently crashes, and the company always blames the teacher. Resigning cleanly with a good reputation is incredibly challenging. I decided to resign due to the company’s toxicity. I sent a Voluntary Service Agreement Cancellation (VSAC) form three weeks before it was to take effect, at which point the fixed slots hadn't been booked yet. After a week with no response, I sent a follow-up and requested the cancellation of auto-booked fixed lessons. They ignored this request, and the fixed slots became difficult to cancel. I sent numerous emails but received no response until I contacted Sherwin, an admin member. He confirmed receipt of my resignation letter and instructed me to teach until June 30, but then restricted my account with five days remaining. Despite confirming that he would, Sherwin didn't cancel my VSAC or the fixed lessons scheduled for July 7 and 8. This means the missed classes will be used against me, damaging my credibility and dignity, and the company will likely use this to dismiss me unfavorably. My nearly four years with this company feel wasted. Please don’t waste your time here. Find another ESL company; there are much better options out there.