Purchased a NIU KQI3 Pro directly from…
Purchased a NIU KQI3 Pro directly from NIU. Less then a year later was experiencing issues with the throttle. The NIU displayed an E3 error code when turned on, electric throttle issue and does nothing else. I contacted NIU support. They verified scooter was under warranty and said they would refer my case to their service dept. Service reached out a week later and sent me detailed instructions for sending unit to California for repair. This is where the real problem is they refuse to correct. The instructions state to cover up the hazardous label for the scooters battery on the packaging so that Fedex will accept. Fedex is on to this and pulled off the cover ups to reveal the labels. Fedex then states they cannot accept the shipment based on the shipping label created by NIU. NIU is not paying for the correct shipping labels as I think they must be more expensive. It has been almost 2.5 months since I contacted NIU to get warranty service and over 50 days since I have notified them about Fedex refusing the shipment based on their shipping label being incorrect. I have reached out to NIU support on many occasions and they have just been stalling and saying they reached out to the relevant department and they will be in contact with me... OVER 50 DAYS!!! No Resolution! My recommendation is you purchase a reputable brand that will honor its warranty. Update: It is now April 23 2025. I have still been unable to get scooter repaired. Niu told me I had to reapply for warranty service due to them not being able to have it shipped and closing my return. I applied for new repair and choose self repair. They replied that the Scooter was out of warranty and that I could pay for the parts and then they will ship them to me. I replied that it was approved in warrany previously and due to their error it was unable to be fulfilled. I gave them all the previous work orders so they could look into it. Niu has since replied and said that I will have to go through the whole process a 3rd time filling out a warranty repair to see if they will accept it. This is a vicious loop where they just keep stalling and recirculating responses until you give up. I feel I have no other choice then to leave this review to try and get someone serious involved. Someone who can actually resolve this please get in touch with me.