Ordered an item online which never arrived on time - Disgusting online service
Ordered an item online, paid £14 express delivery expecting it within 4-6 days and its still not here. I have asked to cancel the item as i don't need it now. They keep telling me to be patient and saying express delivery is 4-6 days (which I know and which has expired). I asked for their cancellation policy and they told me i cannot cancel as they in China and it will cost me more in charges and customs duty to return to the item, i can keep it (when it arrives expected in 5 days...) and they will give me 5% discount refund. This is wrong. They are fraudsters.