Unacceptable and unresponsive after a wasted night.
this is the review i have left on fizz box and the message i sent and have not heard anything from the company which is completely unacceptable as we have spent £350 and got NOTHING we paid for. we booked for a cocktail making class plus use of the ball pit at ball park liverpool. the hen do was on the 1st of june (almost 2 months ago) and i have heard absolutely nothing back from the company despite contacting them several times. we showed up to our cocktail making class that had already been moved an hour as we were double booked. we couldn’t go in the ball pit as there was glass and blood in the pit due to someone smashing a glass. staff should’ve been there to stop people taking their glasses in. no one seemed to clean or try to fix the situation so it was shut for the entire 2 and a half hours we were there. after 10 minutes of our booked time we still had no word of when the class would start, we could see the other group still doing their class, when we asked when we could start they said it would be soon. another 15 minutes later the other group was still doing their class so we asked again and the woman said we could start now- but we would be 25 minutes late to our dinner reservation, or re book for another day- but we were out for a hen do so this wasn’t an option. they said that we could make up our money in drinks so we ordered a bunch of cocktails which were supposed to come out in big jugs to make up for the amount of money lost. after 4 drinks they ran out of jugs so brought them over in little glasses. as well as this some people’s drinks didn’t come until we were leaving (an hour later) and they ran out of some booze in some of our cocktails. there was clearly not enough staff working as at one point a table collapsed on another group of people who had to clean up the mess themselves and we had drinks spilled on us from the table. overall we were very disappointed with the night as it’s a one off occasion to celebrate a hen night and it was ruined as all the activities we had booked we couldn’t do. we didn’t want the night to be sat around drinking and that’s all we ended up doing, with not even the drinks we had planned. i would like a reimbursement as this was not what we booked and completely unacceptable