Terrible Support and awful tracking App
Purchased the M40 48watt from an English company so delivery was pretty quick and hassle free. Once I had spent a bit of time with the laser I decided to buy the extension kit to allow engraving/cutting to be 800mm x 850mm. Could only order this off the web site and as it is to be shipped I will have to pay tax once it hits our shores. All good so far until I download the SHOP app to track my package, you have to make an account to be able to see what is happening, showed that the item still hadn't shipped after 11 days. (after signing up to an account on this app I have been bombarded with spam) Contacted support and they asked if i had received an email saying that they needed me to pay the tax once it arrives and wouldn't send the equipment without me replying to the email. (Bit long winded I know but hopefully you are still with me) found the email in my spam box but didn't make any reference to the fact they wont send the equipment until i reply to the email. Have now replied to support and questioned if they were ever going to chase me again or just keep my money, after 3 days I have had to chase again as they haven't replied and my package still hasn't been sent. Atomstack your business model sucks and your support is even worse. Not impressed and I still have no package.