Didn’t Complete Work
What started off good ended on a bad note. I had several items accepted for repair on my house and had multiple in-person walk throughs, emails, and conversations with what needed to be done. The main repair of concern was to my deck and the quote specifically listed “new posts and support beams”. I discussed with Michael and the main PM that the beams needed to support all of the joists, needed to be bearing on the posts properly, and we needed to have the handrail posts supported. These were things noted in my inspection report that was shared and Michael and I discussed multiple options to solve the repairs. The team came out and “completed” the deck work in one day, but didn’t support the handrail posts, didn’t get a new beam that could span the length to support all joists, and reused my existing posts and beams. When I questioned the incomplete/inadequate work, it took a week to have the PM come back for “final inspection” and he tried to claim they had completed the work and were “unaware” that the other items were not addressed. He said he would have someone else out to look at fixing the incomplete issues and quote new handrails (new scope). However, they wanted to charge me the same amount to redo the work that was not completed in the first place. They did agree to remove some cost for materials since they did not in fact get new beams or posts as indicated in my approved quote. I would not recommend working with this team or the headache.