SIMBA broadband, slow speed & hopeless customer service
I subscribed for 2,500 mpbs broadband service but the actual upload service is 25-25mbps and download, 400-450mbps. There is no customer service no and you hv to complain via web form (quite detailed), with no copy of complaint or documents provided. The company (SIMBA) reverted the next day with a further list of questions from subscription details (already provided in web form and photos, screen shots etc etc which is difficult / technical for common public . Despite providing all details, 4/5 email exchange with more queries but problem not resolved in 48 hours. My request for a phone call (easier to clarify) and update on what action taken in backend conveniently ignored. Pathetic service and I am surprised how a developed country like Singapore which prides in service excellence, allow this pathetic service. Problem still unresolved.