Avoid for personal training
I would strongly advise against signing up with TrainMore for personal training. I signed up for a premium subscription that included personal training, paying over €600/month. What I experienced over the past year was a constant change of conditions, poor service, and complete lack of reliability. The product I originally signed up for was discontinued not once, but twice. First at the my rede label location, which forced me to switch to another club just to continue the same service. A few months later, the exact same thing happened again — the personal training model was discontinued with only two weeks’ notice. On top of that, I had multiple trainer changes (3+ coaches in one year), last-minute cancellations, and inconsistent quality. If I cancelled a session last minute, I would be charged 100%, but when the trainer cancelled on the same day, there was no clear or fair handling. Customer service has been non-existent. Emails are either ignored or answered with generic responses pushing responsibility back to the club. To make matters worse, I only recently discovered that I had been placed on the most expensive subscription, without this being clearly communicated when I signed up. Additionally, the gym had no working air conditioning for approximately 1.5 months, even during warmer periods, with no compensation or communication provided to members. For a service positioned as premium, the reality is chaotic, unstructured, and unreliable. The conditions can change at any time, while you are locked into a long-term contract. I have cancelled my membership and will not be returning. I would not recommend TrainMore to anyone looking for a stable or professional personal training experience.