I have had to warranty 2 different…
I have had to warranty 2 different lights from this company. Both times the results were less than satisfactory. The first time the a Pokelite arrived from Amazon but the low mode did not work. It was so low you could only see a faint glow from the led in total darkness if you held the light a few inches from your eyes. While Acebeam did send a new light through Amazon they did send the wrong color which was not the high CRI version I had purchased in the first place. The second light stopped charging properly after 6 months. I emailed Acebeam and they did return my emails asking me to run all sorts of tests. After about a week they asked if I would be willing to replace the circuitry myself. This was beyond my skill level and I feel they should do the work as its still under warranty. They stopped answering my emails. The WhatsApp phone number was never answered. I tried several times to contact them through the online chat option. They did reply after a 3 to 4 hour wait ( after I had gone to bed) After another week of trying to get through they did agree to replace the light but wanted $15 for cover shipping. I paid it (against my better judgment) thinking it should be covered by Paypal if something goes wrong. Who ever I was talking too did say they would send me a tracking number once the package was sent. I still have not received a tracking number and it has been a week. They did acknowledge the payment had been sent, they thanked me and then followed up with a bunch of emoticons like a a 15 year old girl. "OK, thank you so much~ We will send you tracking number information once we shipped out the new T35 🥰 🥰😍 you are welcome Thanks for your patience Have a nice day haha so happy 👻 Happy Halloween ! friend " Yesterday I tried contacting Acebeam for an update through the online chat but got no answer. *UPDATE* It took about a month but I did eventually receive a replacement. They did eventually stand behind their product however the customer service was atrocious. I also do not feel the customer should be forced to pay an additional fee to have them send a new product if it is still under the warranty period.