Unethical automatic renewal – avoid Pixlr at all costs
I used Pixlr for a year and completely forgot the auto-renewal was on. Ι was suddenly charged for a full annual subscription, without any warning or confirmation email beforehand. I contacted support within one hour of the charge, asking for a refund since I didn't want to use it any more. They refused, hiding behind their so-called “no refund policy.” This is absolutely unacceptable and unethical. I live in the EU, where consumers are protected under Directive 2011/83/EU, which clearly grants a 14-day withdrawal right for digital services that haven’t been used. Pixlr’s policy directly violates EU consumer law and shows complete disrespect for their customers. I strongly advise anyone thinking of subscribing to avoid Pixlr. There are plenty of better and more transparent tools out there that actually respect their users and don’t rely on tricking customers with automatic renewals and refusing legitimate refunds.