Getting worse as a platform - Think twice!
I am a seller in Shopee for many years. It used to be my favourite platform to sell things. I enjoy selling and fulfilling each order I received via this platform. My perception and liking towards Shopee starts to change over the years. First, commission getting higher. Sellers get lesser margin as compared to Shopee for each deal. Second, rough handling and more irresponsible courier making parcels more fragile to damages. Sellers incur losses, Shopee is indifferent. Third, implementation of 15 days return from buyers due to change of mind etc. Why sellers have to be penalised on the shipping charges? Shouldn’t buyers be penalised instead? Parcels returned to sellers despite of their effort to pick and pack them for delivery, sellers being charged for the shipping charges. Well, you can appeal via the form but the hassle of doing that is to the disadvantage of sellers and till now, almost a month, I have not received any refund. If Shopee wants to implement such clause, then Shopee should absorb these charges as we sellers did pay Shopee commission for each deal. It should not be at the pocket of sellers since Shopee wants more sales with this clause, then consider this to be at your cost not sellers! Fourth, this is definitely a frustrating point. Dented tins during transportation due to mishandling / negligence of Shopee Express (you can google on the footage of how they handle parcels - irresponsible is the key word). Buyers get full refund, sellers suffer great loss or negative margin and even tramautised with Shopee’s action. Shopee deducts the shipping charges and also ‘claimed’ the dented tins are under milk powder non-returnable. Sellers should have the final say of the disposal plan and not Shopee. Where are the protection right to the sellers? Shopee has FINAL say but not sellers over their assets? Fifth, asking for evidence of packaging. As sellers, we deal with volume of transactions. Majority of us will not have pictures of how the parcels being packed. How do we provide? Shopee express as Shopee’s dedicated courier will always be as advantage as Shopee will always at their side. The packages need to have fragile sticker, double layered bubble wrapped and gaps are filled up. Well, even big organisations do not pack to such extent. I hope Shopee management will take some corrective measurement to stay competitive advantages in this e-commerce industry else both sellers and buyers will slowly move away from Shopee platform.