Near 2 months since Travel insurance…
Near 2 months since Travel insurance claim was submitted for damage to my newly purchased luggage, and only 1 email was sent, stating no claim was possible! They even got my name spelled wrong! Did contest it and provided all the pertinent information i.e pics, receipts etc, and even offered to have them look at the luggage, but no reply. Even provided them my mobile no for ease of communication! The worst customer service I have ever experienced thus far. Had a car insurance previously with them, but thankfully have already switched to another company. Last time using Direct Insurance. I do believe sending the company the review will do nothing as I do believe other customers have been misled before. Blacklisted on my list for sure.