Truely Crappy
I had a Truely Custom engagement ring made. It lasted less than 6 months and a prong opened and the diamond fell out. had it repaired and in 1 week the ring separated from the head holding the diamond. They claimed they remade the ring reinforced, 2 years later the head holding the diamond breaks off. I was lucky to find the diamond each time. I reached out to Grown Brilliance, Freeya who stated a craftsmanship problem. When designing my ring, i told her multiple times i want it strong, I trusted their design and professional knowledge in craftsmanship, I am an active person. This last time I was informed it was going to cost me $1650 to replace my ring. I already paid $2700. I did not do it. I went to Kay’s Jewelers who for a little more found me a mount from a reputable jewelry making company for my 1.5ct diamond that will last! Every 6 mos I can walk into the store to have my ring checked and diamond secured and repaired for life! Don’t waste your time and money with Grown Brilliance. Cheap quality, when calling customer service, sounds like I’m talking to someone in another country. If that is the quality of products you like, Grown Brilliance is for you. I learned the hard way, The physical feel of the jewelry and the face to face communication with your sales person is worth it when buying jewelry to represent a life commitment. Grown Brilliance is the Walmart for jewelry.