Dear Agoda Customer Support,
Dear Agoda Customer Support, I am contacting you as a Platinum Agoda account holder and long\-term customer who has spent tens of thousands on accommodation bookings through Agoda over the years\. One of the reasons I have continued using Agoda and worked my way up to Platinum status was the expectation that loyal customers would receive better prices, exclusive discounts, and meaningful benefits compared with someone who has little or no booking history\. However, I have recently noticed something that I find extremely disappointing and difficult to understand\. My wife has her own completely separate Agoda account and has never made a booking or built up any booking history\. Yet when we search for the same hotels, on the same dates and under the same booking conditions, she is regularly offered exactly the same price as I am on my Platinum account — and in some cases, she is actually offered a cheaper price\. This makes me question what real value there is in being a Platinum member\. If a brand\-new account with no loyalty history can receive the same or better prices than a customer who has spent tens of thousands through Agoda, then the advertised benefits of maintaining Platinum status appear to have very little practical value\. I understand that hotel prices can vary due to promotions, availability, device, location, or other factors\. However, I would like a clear explanation as to why a non\-booking customer can repeatedly receive the same or better prices than a Platinum customer when comparing the exact same hotel and dates\. Could you please explain: - What specific pricing advantages does Platinum status currently provide? - Why am I not consistently receiving a better price than a brand\-new customer? - Are Platinum discounts applied on top of other available discounts, or can non\-members receive the same offers? - Why can my wife’s new account sometimes receive a cheaper rate than my Platinum account? As a loyal customer, I feel that the amount I have spent with Agoda should be reflected in genuinely better pricing and benefits\. At the moment, I honestly see very little incentive to continue booking exclusively through Agoda if my Platinum status does not provide a meaningful advantage\. I would appreciate a proper explanation and a review of my account and the pricing differences I have experienced\. Kind regards,