⭐ 1/5
⭐ 1/5 — Absolutely terrible customer support My experience with G2G has been extremely disappointing. Sophia from customer support told me that my account will be PERMANENTLY deactivated because of a payment that they claim is allegedly fraudulent. What is even more frustrating is that she refuses to transfer me to a supervisor or another department that could actually review my case. The customer service has been absolutely unacceptable. Having to wait 10–15 minutes between almost every response, only to receive answers that do not actually resolve anything, is incredibly frustrating and shows a complete lack of respect for the customer's time. If there is genuinely an issue with a payment, the least I expect is a clear explanation of what happened, a proper investigation, and the opportunity to speak with someone responsible for the case. Instead, it feels like they simply want to close the conversation and permanently disable my account without giving me any real opportunity to explain or resolve the situation. I understand that G2G has security policies and needs to investigate suspicious payments, but that does NOT justify such poor customer service or refusing to escalate a serious case when someone's account is at risk of being permanently disabled. I am extremely disappointed with G2G and especially with the way Sophia has handled this situation. I sincerely hope someone with actual authority reviews my case instead of simply sending copy-and-paste responses from customer support. Based on my experience, I would NOT recommend G2G.