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H Williams

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Halarye

Terrible experience

What a saga this has been, I should have gone with my gut and not ordered. I ordered 4 t shirts from this website for my partners 40th birthday present. He liked the designs, and although weary about the website, I went ahead and ordered. The t shirts arrived just before his birthday and when I opened the package, I was extremely disappointed. The prints were very poor quality, with artifacts visually present where the company had enlarged. In addition one of the t shirts looked nothing like the picture, I thought it had been misprinted. I did gift the t shirts, but explained to my other half I was not happy with the quality and he agreed. I then tried to contact the company to attempt to get a refund. They offered me 30% discount to be refunded, or slightly more in store credit. I have no use for these t shirts, so after spending £60, I wanted a full refund. They have sent me the details for a return and I now have to pay approx half the order price to send these t shirts back and get a refund. THIS FEELS LIKE A SCAM. To me, the product is faulty, so surely it should be up to the company to organise the return. Do not order from this website.

2024-07-23