Failed to embed the correct embroidery
To match outfits with my partner, I bought a custom hoodie from this company for $118 to receive it had been completed incorrectly. When I looked through the terms and conditions it said it could take up to 24 hours for a response, but instead it 10 days for them to respond, including us doing a follow up email. Due to the mistake on their behalf, I requested a refund and only received 50% back on the jumper, which didn’t include the cost for shipping. This took a total of 3 weeks to resolve and now I cannot match with my partner and am not happy at all.