Yoeleo: Never again!
Yoeleo: Flashy sexy internet ads and marketing lingo. Indeed. However, good luck - when or if you ever need a warranty replacement: My experience - with a Yoeleo rear wheel - still “under warranty”, beginning with a first email contact with Yoeleo on July 23, 2024, and ending Oct 7, 2024 with UPS delivery. (Actually it ended Oct 9, after the bike shop rebuilt the warrantied Yoeleo CF rim): The wheels were used for <1000 kms (C50 Pro, 50mm deep, DT 350 hub rim brake CF rims). It (the rear wheel) went out-of-true during a ride - and 2 different bike mechanics were not able to re-true the wheel successfully. Yoeleo sucked the life out of me with their never-ending questions, and pictures and bike-mechanic assessment requests. Then, IF you are lucky, you may finally receive the go-ahead for a warranty replacement. Be aware however; they’ll charge exorbitant shipping fees of $80 USD + taxes ($125.32 CAD) for one (1) plain CF rim (i.e., not a full wheel) while under *warranty* and you’ll HAVE TO PAY AGAIN for duties ($37CAD), and HAVE TO PAY for the bike shop to transfer your old wheel’s parts (spokes and hub and re-tension / re-true) onto the WARRANTIED new CF rim ($90 CAD). HOWEVER, be patient. Because they’ll take a very looonnnggg time to ship it. They then shipped the wrong rim, first time around, further delaying everything. Plus, don’t expect any proactive updates from Yoeleo China or the Montreal Canada office rep, re. the warrantied item’s status. Onus is on the customer to constantly nag them for that info. You’ll waste more than half your biking season when all is said and done. (July 23 - Oct 9 in my case). Plus with all the fees you’ll have to pay, you’ll wonder if it was truly worth it. Answer: IT ISN’T WORTH IT. Caveat emptor: Read their fine print under “Warranties” (good luck easily finding that section in their website). TL;DR, - $252 Out-of-pocket for a *warrantied* rim + 2.5 months wait time without the CF rear wheel + headaches. With 20/20 hindsight on my Yoeleo warranty experience - when one considers many companies now offer fully “warrantied” (lol) CF wheelsets on AliExpress, for $500-600-700 CAD; I should’ve ordered a complete, new wheelset from AliExpress on July 23, 2024 instead. If you never have any warranty issues - you’ll never know about their snail-paced, extremely slow turn-around times, and stingy policy of charging the customer for warranty-replaced-item shipping / duties / bike shop labour - because as they say, Ignorance is Bliss.